Installation of Tradesignal Online Charting FAQ

I am asked to update or install Tradesignal Online Charting. Why does it not work?

Do you use a security software like Webwasher, Norton Internet Security or Outpost? These applications can cause problems. We kindly ask you to review the settings in these programs (safe ActiveX elements and scripting must be activated) and try again. It is also important that you activate safe ActiveX elements and scripting in your internet browser settings.

How do I remove Tradesignal Online Charting and install it again?

To uninstall Tradesignal Online Charting you would do the following:

If you use Internet Explorer 7

• Click on the browser menu 'Tools' and open the 'Internet Settings'. Click on the tab 'Programs' and go to the lower part of the window. Click on 'Manage Add-Ons' and a new window will open. Go to 'Display' and select 'Add-Ons that have been used by Internet Explorer'. Go through the list and look for a file named 'Tradesignal Online Chart'. Select this file and remove it by clicking the 'Delete' button in the lower right corner of the window.
• To reinstall Tradesignal Online Charting go to the web site www.tradesignal.com. Click on the 'Chart' button in upper left corner of the start page. An Internet Explorer safety warning will be displayed. Click on the 'Install' button in this window to install Tradesignal Online Charting again.

If you use Internet Explorer 8

• The simplest, safest and recommended way to uninstall an application is via 'Add/Remove Programs' (in Control Panel). Search for Tradesignal Online Charting and Remove

• To reinstall Tradesignal Online Charting go to the web site www.tradesignal.com. Click on the 'Chart' button in upper left corner of the start page. An Internet Explorer safety warning will be displayed. Click on the 'Install' button in this window to install Tradesignal Online Charting again.

If you use Mozilla Firefox

• Click on the browser menu 'Tools' and select 'Add-Ons' in the drop down menu. Go to 'Extensions' and uninstall the file 'Tradesignal Online Chart'.
• To reinstall Tradesignal Online Charting go to the web site www.tradesignal.com. Click on the 'Chart' button in upper left corner of the start page. A new window will open. Click on 'Install missing plugins' and thereafter click on 'install manually' to reinstall Tradesignal Online Charting.

Problems installing the new charting tool in the Internet Explorer?

Please be aware, that the new charting only works with Internet Explorer (7, 8, 9) or Firefox (3.0 and above) on a Windows Operating System.

If the installation didnt work, you can download the setup and execute it local.

Download Internet Explorer Setup

For the Firefox please use the following Link.

Download Firefox XPI

Why can I not open the maximized version of Tradesignal Online Charting in a new browser window?

The reason for this problem could be that a pop up blocker is activated on your computer. Please verify that no blocker is activated and try again. Note that many tool bars (for example from yahoo or AOL) provides a pop up blocker as well as many internet browsers.

Can I work with Tradesignal Online Charting in any browser such as for example Opera or Netscape?

Tradesignal Online Charting is an ActiveX module. This technology was invented by Microsoft and therefore only works correctly with the Internet Explorer the Firefox browser installed at a Windows operating system. We can not guarantee that Tradesignal Online Charting will work with other browsers such as Opera and Netscape.

Are there any problems when using Tradesignal Online Charting and Webwasher simultaneously?

Yes, there can be a problem when you download Tradesignal Online Charting while Webwasher is running. Please go to the Webwasher settings in the menu 'Proxy engine'. A new window will open with the options. If there is a check in the 'Replace browser identification with the following entry' check box please click in it to remove the check mark. Close the Webwasher window and start the download of Tradesignal Online Charting again.

Is is possible to use a selfmade indicator created in Tradesignal Standard Edition in Tradesignal Online Charting?

Yes it is, to do this you simply have to copy the code Tradesignal Standard Edition. Thereafter you to the menu 'Indicator' in Tradesignal Online Charting and select 'New indicator'. Paste the copied code into the window and click on the floppy symbol to compile and save the indicator code.

Is it necessary to activate Java Script when using Tradesignal Online Charting?

Yes it is absolutely necessary. Please verify that you have activated JavaScript in your browser settings (in Internet Explorer you go to 'Tools' -> 'Internet Options' -> 'Security'). Select the default safety level 'Medium' or click on 'Custom' and activate 'Java Scripting' in the options. In the Mozilla browser you go to 'Extras' -> 'Settings' -> 'Content' and set check marks in the check boxes for 'Activate JavaScript' and 'Activate Java'.

Can I use Tradesignal Online Charting installed on Linux or Apple?

Unfortunately it is not possible to use Tradesignal Online Charting when you have Linux or Apple as operating system. Tradesignal Online Charting is an ActiveX module and this technology is presently only supported by Windows.

What is this ActiveX module which always must be installed?

ctiveX is a technology which was invented by Microsoft to create executable program code for web pages. ActiveX is a generic term for different types of software. ActiveX is used to make certain features of the windows operating system available for internet browsers. An important part of ActiveX modules are so-called ActiveX Controls. These Controls are in fact software or software modules which can be integrated in HTML files as objects, similarly to java applets. Active X can be used for all types of computer applications. The software code will be saved in the cache of the client computer (that is on the computer of the user of a certain web page containing ActiveX). Normally a so-called ActiveX layout file will be saved on the client computer as well.

Why is it not possible to save the current chart or to browse through 'Charts overview'?

The problem might be that you are not logged in yet. The charts are not saved locally on your computer but on the tradesignal.com servers. You have to be logged in to get access to 'My Charts'.

Why can I not run Tradesignal Online Charting in my browser?

There are different reasons why Tradesignal Online Charting is not running. It might be one of the following:

• The current safety level in the browser settings does not allow ActiveX elements.
• The browser does not support ActiveX at all
• You are using an older version of the Microsoft Internet Browser
• You need to update Tradesignal Online Charting to the latest version
• When downloading Tradesignal Online Charting you clicked 'Yes' when the safety warning was displayed.

Which are the minimum system requirements for using Tradesignal Online Charting?

• Microsoft Windows XP/2003/Vista/Windows 7
• Internet Explorer 7.0 or a higher version or Mozilla Browser (Firefox 3.0 or higher)
• If you use a 64 Bit OS please use the 32 Bit Browser
• Note: with Microsoft Windows 95/98/ME/NT4(SP5)/2000 is a proper working not possible.

I still have some questions about the installation. Where can I get help?

Our support staff will be happy to answer any further questions.